BTC News Wire

The Google Flight Search Concern

2012-01-23T09:33:34Z

Dear Travel Industry Colleague,

Re: A Top Issue For 2012

In April 2011, the U.S. Department of Justice approved with conditions Google’s $700 million dollar purchase of ITA Software, a firm that powers many online travel agencies. In September 2011, Google Flight Search was launched. Business Travel Coalition (BTC) is increasingly concerned about Google’s apparent anti-competitive and exclusionary practices and would value your input.

During a recent travel industry conference a Google executive publicly acknowledged that the search firm is not listing travel agencies or other travel distributors in its flight search results because airlines have demanded this as a condition of financially supporting Google Flight Search. BTC seeks to elevate the public policy discourse regarding Google’s travel search policies and practices.

As a consequence of Google’s policy, all manner of distributors, e.g., meta search engines, consolidators, tour operators, air charter firms and agencies with negotiated airline rates are purposefully excluded even as business and leisure travelers believe that a Google search will yield unbiased and virtually-complete results. BTC is troubled by Google’s potential for harm to the managed travel community as well as to independent business and leisure travelers.

New travel distribution technology participants with disruptive business models can drive increased value and benefits for all travel consumers – on this there is nothing to debate. However, to safeguard the long-term competitive structure of a given marketplace antitrust laws must be respected and enforced. What’s more, if abuse of a dominant competitive position causes structural industry problems and harm to consumers, remedies need to be pursued.

What would be immensely harmful, for example, is if the travel distribution system were weakened by firms either being run out of business or by investors’ unwillingness to support new-entrant travel technology companies because of predatory competitive practices. At a time of airline industry consolidation to fewer competitors as well as antitrust-immunized global airline alliances, a strong distribution system is necessary check on growing airline market power and industry concentration levels.

If you would like to stay abreast of this issue and provide input to BTC during the year, please so indicate at http://svy.mk/wOR0s1

Thank you for your continued support!

Kind regards,

Kevin Mitchell
Chairman
Business Travel Coalition

-

Subscribe to BTC News Wire via email by entering your email address below:

BTC Comment: Technology To Boost Business Travel

2012-01-17T12:00:31Z

Comment: Technology To Boost Business Travel
Kevin Mitchell, chairman of the US-based Business Travel Coalition, expounds on the communications-technology value proposition...

The 17 January 2012 Air & Business Travel News Feature "Business travel is not under 'significant threat' - Amadeus," is an excellently written piece based on a well-researched report. There are additional historical and technology-use considerations to add to the analysis when viewing the long-term impacts of new communications technologies on business travel activities.

When the telegraph lines were laid along side the rail tracks the pundits of the day predicted the demise of business travel by rail. However, business travel by rail increased with a head of steam never seen before. Similarly, connected networks of long-distance telephone service providers were to be the end of jet travel. Instead, jet travel took off well beyond all expectations. It would appear that when new communications technologies emerge and meet up with existing transportation services there can be a boom in commercial activities and business travel demand.

Video conferencing, and in more recent years telepresencing, has become better, cheaper and ubiquitous, tremendously increasing its network value. For some 20 years this technology has helped reduce some kinds of business travel. However, there are two fundamental realities that will likely continue to drive business travel demand, in BTC’s view.

First, as the world’s population grows, and economies modernize, there will be an absolute increase in commercial activity and the corresponding number of potential business travelers. Second, beginning with email decades ago, and various forms social media more recently (e.g., LinkedIn), business people now maintain orders-of-magnitude more relationships, which eventually leads to a relative increase in the need to meet face to face.

Another important consideration is how new technologies can increase individual productivity and organizational effectiveness. Two examples illustrate this point.

Example 1. A healthcare provider’s corporate customer in Madrid is unhappy with service provided to its employees. The London-based healthcare company in the past would have dispatched a team of managers to assess the situation, fix the problems and endeavor to make the customer happy. Today, communications technologies can help initially diagnose the problems. Then a smaller team can fly to Madrid to meet with the customer. Finally, the healthcare provider’s business unit president can videoconference in to a Madrid meeting where her managers are participating and make the service-improvement commitments necessary to satisfy the customer’s senior leaders and keep the business.

Example 2. The green lights of an economic rebound are on the horizon. One automobile manufacturer dispatches its sales people every Sunday night to prevent competitors from enjoying an advantage of face time with prospective customers. A competing auto company organizes its sales activities differently. Sales teams do company and product updates and new product introductions using webinars and video telepresencing during the first half of the month. These sales executives maintain existing relationships online and pre qualify prospects so that when they do travel during the second half of the month their sales production is optimized. Importantly, they get to spend some Sundays with their families. This approach can remove cost, speed the sales cycle and increase the top line.

A strong argument can be made that today’s new and emerging technologies are far and away more robust on a relative basis that any historical communications-technology innovations. There are countless ways these new tools can help businesses reduce costs, increase profitability and improve travelers’ lives without negatively impacting business travel demand and the global travel industry infrastructure that supports it.

###

About BTC
Founded in 1994, the mission of the Business Travel Coalition is to interpret industry and government policies and practices so that the managed travel community can influence issues of strategic importance to their organizations.

Contact BTC
Kevin Mitchell 610-999-9247; Mitchell@BusinessTravelCoalition.com

-

Subscribe to BTC News Wire via email by entering your email address below:

Positive Legacy of Airline Deregulation at Risk

2012-01-08T17:50:32Z

PRESS STATEMENT

For Immediate Release

POSITIVE LEGACY OF U.S. AIRLINE INDUSTRY DEREGULATION AT RISK

Protracted Delay in Restoring Comparison Shopping of Air Travel Offerings Financially Harms Consumers

January 8, 2012, RADNOR, PA - Business Travel Coalition (BTC) today responded with pronounced concern to the U.S. Department of Transportation’s (DOT) recent rulemaking calendar, which delays by four months the publication of an airline consumer-protection Notice of Proposed Rulemaking (NPRM). This NPRM, now scheduled for publication on August 10, 2012, will address the availability of unbundled optional services (e.g., checked bags) and associated fees to agency and corporate sales channels, thereby facilitating efficient comparison-shopping for consumers.

With a variety of public comment, as well as DOT and White House review periods, absent a concerted DOT effort to expedite this rulemaking proceeding, it could be deep into 2013 before a final rule could be published. That assumes the process proceeds without further interruption or delay.

Regrettably, consumers will now continue to pay supra premium prices -- billions of dollars in fees -- for optional services because the inability to efficiently compare the total cost of air travel (base airfares and fees) on an apples-to-apples basis across multiple airlines guarantees that these prices will go undisciplined by the marketplace. In an economy with millions upon millions of families unable to pay their basic bills, this protracted financial exploitation by some airlines amounts to nothing less than a national disgrace.

“The disciplining of airline pricing by consumers -- enabled by highly efficient processes for comparison-shopping of air travel options -- represents the single most important achievement of U.S. airline industry deregulation,” said BTC Chairman Kevin Mitchell. “Complete, accurate and unbiased presentations of air travel pricing -- often made possible by DOT interventions -- has for more than three decades intensified competition and democratized air travel for families for whom air travel had been financially out of reach, and only the province of the affluent.”

Ancillary fees are presently hidden as consumers are blocked from evaluating optional services and fees in electronic side-by-side comparisons of all-in prices. Airlines refuse to provide ancillary fee data because there is apparently great profit in consumer confusion and undisciplined ancillary fees. What’s more, since 2008 -- when unbundling greatly accelerated -- even comparing base airfares has largely become a pointless exercise. Today, base airfares are distorted, as some airfares are all-inclusive while others are unbundled to varying and sometimes bewildering degrees with all manner of confusing ancillary fee schedules.

Because of November 2012 national elections, a four-month postponement of this NPRM unmistakably places the entire rulemaking process at risk of further delay or failure. A potentially new DOT Secretary in 2013 might choose, for example, to place a review-freeze on all pending rulemakings or to delay implementation of finalized rules. This would provide an opportunity for those airlines opposed to better consumer disclosure to pursue a well-financed, fresh-kill strategy aimed at permanently avoiding full ancillary fee disclosure at the expense of consumers.

“BTC emphasizes that airlines currently have the wherewithal to eliminate prolonged consumer financial harm from hidden fees. At minimal cost, airlines could immediately provide ancillary fee data to consumers through an already developed, fully tested and ready-to-go Airline Tariff Publishing Company (ATPCO) process. However, airlines to date refuse to do so, making the rulemaking essential,” added Mitchell.

Given the order-of magnitude of consumer harm, delay in the NPRM process and recalcitrance of airlines, BTC has three recommendations:

First, DOT Secretary Ray LaHood should immediately take steps to expedite the rulemaking process within the Department and also seek to reduce the White House Office of Management and Budget (OMB) review time.

Second, the U.S. Congress should direct DOT, through FAA reauthorization legislation, to require airlines to promptly provide optional services and ancillary fee data in an electronic and transactable format to all channels where individual airlines offer their base airfares for sale.

Third, travel managers at multinational corporations with substantial business travel activities in the U.S and the travel management companies that serve them should insist that their respective industry associations strongly represent their interests in this debate in London, Brussels, Washington and other important capitals.

###

About BTC
Founded in 1994, the mission of the Business Travel Coalition is to interpret industry and government policies and practices so that the managed travel community can influence issues of strategic importance to their organizations.

Contact BTC
Kevin Mitchell 610-999-9247; Mitchell@BusinessTravelCoalition.com

-

Subscribe to BTC News Wire via email by entering your email address below:

INDUSTRY ALERT - Airline Passenger Protection: A Bumpy Ride Ahead?

2011-11-27T11:18:42Z

INDUSTRY ALERT

Airline Passenger Protection: A Bumpy Ride Ahead?

SUMMARY
Please join us in person or online for a lively roundtable discussion on implications of sweeping new passenger protection rules impacting foreign and domestic carriers, travel agents and passengers. This free event is sponsored by Pillsbury, the American Bar Association Forum On Air & Space Law and the International Aviation Club.

WHEN
Wednesday, November 30, 2011
Program: 3:00pp till 4:30pm (ET)
Cocktail Reception: 4:30pm till 6:30pm

WHERE
Option 1
Online via a WebEx Presentation

Option 2
In person at Pillsbury's Washington, DC Office
2300 N St. NW
Washington, DC 20037

PROGRAM
Topics will include:

- Are new, extended tarmac delay rules helping or hurting?

- Growing ancillary fees for services: deceptive sticker shock for consumers who need greater transparency to price compare, or legitimate attempts to earn adequate return on capital and payment for services rendered?

- Applying DOT consumer protection rules to foreign airlines�extraterritoriality stretched thin?

- Forcing travel agents to disclose carriers they don�t sell, incentive payments, and preferential displays�who represents consumers?

- Lost bags and lost tempers

WHO
Moderator
Kenneth P. Quinn, Partner, Pillsbury

Panelists
The Honorable Robert S. Rivkin, General Counsel
U.S. Department of Transportation

James G. Hnat, Executive Vice President and General Counsel
jetBlue Airways

Kevin Mitchell, Chairman
Business Travel Coalition

Gary Doernhoefer, General Counsel
International Air Transport Association

HOW TO REGISTER
To register for this event, please contact Liliam Aguila at 202.663.8336, or liliam.aguila@pillsburylaw.com. Please RSVP by November 28, 2011. Space is limited for this complimentary presentation. Online attendees will be provided with dial-in and WebEx information after registration.

###

Subscribe to BTC News Wire via email by entering your email address below:

INDUSTRY ALERT - Airline Passenger Protection: A Bumpy Ride Ahead?

2011-11-15T12:10:08Z

INDUSTRY ALERT

Airline Passenger Protection: A Bumpy Ride Ahead?

SUMMARY
Please join us in person or online for a lively roundtable discussion on implications of sweeping new passenger protection rules impacting foreign and domestic carriers, travel agents and passengers. This free event is sponsored by Pillsbury, the American Bar Association Forum On Air & Space Law and the International Aviation Club.

WHEN
Wednesday, November 30, 2011
Program: 3:00pp till 4:30pm (ET)
Cocktail Reception: 4:30pm till 6:30pm

WHERE
Option 1
Online via a WebEx Presentation

Option 2
In person at Pillsbury's Washington, DC Office
2300 N St. NW
Washington, DC 20037

PROGRAM
Topics will include:

- Are new, extended tarmac delay rules helping or hurting?

- Growing ancillary fees for services: deceptive sticker shock for consumers who need greater transparency to price compare, or legitimate attempts to earn adequate return on capital and payment for services rendered?

- Applying DOT consumer protection rules to foreign airlines�extraterritoriality stretched thin?

- Forcing travel agents to disclose carriers they don�t sell, incentive payments, and preferential displays�who represents consumers?

- Lost bags and lost tempers

WHO
Moderator
Kenneth P. Quinn, Partner, Pillsbury

Panelists
The Honorable Robert S. Rivkin, General Counsel
U.S. Department of Transportation

James G. Hnat, Executive Vice President and General Counsel
jetBlue Airways

Kevin Mitchell, Chairman
Business Travel Coalition

HOW TO REGISTER
To register for this event, please contact Liliam Aguila at 202.663.8336, or liliam.aguila@pillsburylaw.com. Please RSVP by November 28, 2011. Space is limited for this complimentary presentation. Online attendees will be provided with dial-in and WebEx information after registration.

###

Subscribe to BTC News Wire via email by entering your email address below:

BTC Blasts Airline Direct Connect Policy

2011-09-20T13:46:27Z

TRAVEL AGENT MAGAZINE

September 20, 2011

BTC Blasts Airline Direct Connect Policy

By: George Dooley

The customer will ultimately decide how travel distribution evolves in the marketplace; on this there is nothing to debate, says respected industry advocate Kevin Mitchell, chairman of the influential Business Travel Coalition (BTC) in a new, detailed analysis of the continuing "direct connect" controversy.

The direct connect issue which has divided airlines, trade groups, technology providers, agents and travel managers is seen by Mitchell as a major issue that will determine the future direction of travel distribution.

Highly critical of airline-centric direct connect policies, Mitchell offers a vigorous defense of travel management companies', consumers' and agents' needs for transparency, cost efficiency and simplicity. "Travel managers and TMCs have proven that they will move to where the value is whether it is to online booking tools, traveler tracking capabilities or data management programs" but this does not include direct connect.

The BTC analysis can be downloaded for free at http://businesstravelcoalition.com/press-room/2011_2/september-20---the-customer.html

NOTE: The BTC analysis also includes a first-ever assessment of alleged GDS-TMC agreement restrictions.

-

Subscribe to BTC News Wire via email by entering your email address below:

ASTA Did The Right Thing In Responding To Comments From President Obama

2011-08-30T10:02:21Z

BTCgram
August 30, 2011

ASTA Did The Right Thing In Responding To President Obama’s Comments About Travel Agents

BTC has read with interest stories and postings in the travel industry trade press regarding President Obama’s well-intentioned comments about technology and travel agents as well as industry and media response to them and each other. One central element would appear missing from the discussion and that is what we think inside the industry about this issue is largely irrelevant.

Meetings destinations like Las Vegas no doubt vividly remember the immediate and painful impact on business from the President’s words a couple of years ago, as did the corporate aviation business. Road warriors, once-a-year leisure travelers and young, up and coming business travelers recently heard over and again the President’s influential comments about travel agents. ASTA responded early in the news cycle to help prevent a perception of travel agents as yesterday’s resource from becoming an intractable false reality in the marketplace.

In BTC’s view, ASTA did the right thing to safeguard the businesses of its members. Likewise, Travel Leaders also fired back at the President, ostensibly to protect its business. It’s simply a prudent and necessary business response. To its credit ASTA’s strategy seems to have succeeded as evidenced by consumer business press coverage that included ASTA’s perspective in publications such as USA TODAY, The Economist and The Los Angeles Times.

Industry insiders screeching about business models, technology, new paradigms, erroneous statistics and the mistaken notion that ASTA is yearning for a bygone era is, in BTC’s view, inwardly focused and overlooks the central point of ASTA’s effective response to a potential threat to their members’ businesses. Congratulations to Tony Gonchar and ASTA for providing the precisely required leadership at the exact moment it was essential!

###

About Business Travel Coalition
Founded in 1994, the mission of the Business Travel Coalition is to bring transparency to industry and government policies and practices so that the managed travel community can influence issues of strategic importance to their organizations.

Contacts:
Kevin Mitchell
610-999-9247

-

Subscribe to BTC News Wire via email by entering your email address below:

U.S.-Based TMC Director of Sales Position Open

2011-08-11T11:38:35Z

Dear Industry Colleagues,

Business Travel Coalition (BTC) has been retained to perform an executive search for a Director of Sales for the corporate market for a U.S.-based travel management company. This firm has a long history of success in the mid-market.

The position is virtual; compensation and benefits are competitive. The ideal candidate will possess a successful track record of selling corporate travel services and a solid understanding of managed travel requirements. If you are interested in exploring this position, I invite you to attach a cover letter and resume in a PDF file format to me through this link .

PROCESS

1. BTC will review all resumes and inform candidates without an ideal profile in a timely manner.
2. BTC will schedule phone interviews with the balance of candidates.
3. A short list of ideal candidates will be presented to the client; those not going onto the next step will be notified by BTC.
4. Interviews will be scheduled with the client.
5. BTC will communicate decisions to short-list candidates.

I look forward to hearing from many of you about this exciting opportunity!

Kind regards,

Kevin Mitchell
Chairman
Business Travel Coalition

-

Subscribe to BTC News Wire via email by entering your email address below:

ASTA, BTC Issue Advisory on Lapsed Airline Ticket Taxes

2011-07-25T17:13:35Z

ASTA, BTC Issue Advisory on Lapsed Airline Ticket Taxes

Alexandria, Va., Radnor, Pa., July 26, 2011 - The American Society of Travel Agents (ASTA) and Business Travel Coalition (BTC) are issuing an advisory to travel management companies, travel agents and corporate travel departments regarding potential issues with the just-lapsed federal taxes on U.S. air travel as well as steps they can take to safeguard their interests.

As of midnight on Friday, July 22, the U.S. Congress failed to reauthorize the U.S. Federal Aviation Administration (FAA) with a major sticking point being legislative language that would make it more difficult for unions to organize within the airline industry; a contentious issue that may not be quickly resolved.

U.S. federal government authority has now lapsed to collect the 7.5 percent airline ticket tax, including the 7.5 percent tax on the sale of frequent flyer miles, the $3.70 per segment fee, the $16.30 international arrival/departure tax and the U.S. $8.20 departure tax for flights between Alaska/Hawaii and the U.S. mainland. It is estimated that these fees can amount to some $25 million dollars a day.

Given this development, airlines can no longer collect these taxes. However, over the weekend, many airlines appeared to have increased fares to keep ticket prices the essentially at the same levels.

Regarding the details of how this will affect agents, Tony Gonchar, ASTA CEO said: “It is the belief of ASTA and BTC that there won’t be any retroactive tax collections, but that the tax will apply to a reissued ticket in cases where the ticket was issued during the no-tax period and exchanged once the tax is restored.”

“Until details are announced, ASTA and BTC are recommending that their members begin thinking about how they will track tickets that might be eligible for a tax refund. This would include tickets issued prior to the ticket expiration date for travel during the expired period. Until the taxes are reinstated, the ‘expired period’ will remain a moving target,” warned BTC Chairman Kevin Mitchell.

These developments have raised issues for all air travelers. What happens where tickets purchased up through midnight Friday included the tax, but travel will be after the FAA’s authority to collect the tax has expired? Complicating matters further, some travelers may have begun travel prior to midnight Friday and concluded travel afterward, and as such, could be owed a refund on one portion of the trip.

The last time U.S. federal authority to tax airline passengers lapsed was in 1996 and 1997. Travelers seeking a tax refund during that period were required to submit an excise tax refund application, along with a copy of their ticket receipt, to the IRS. Travel agents played a pivotal role in helping customers apply for these refunds. Please note that the airlines are required to remit all taxes to the IRS, so an excise tax refund request would, once again, likely need to be made directly to the IRS rather than to the airline.

It is not yet known how the IRS will handle this situation this time. As a result, the industry is looking for the IRS to: (1) confirm that travelers are eligible for a tax refund of any ticket containing applicable taxes with travel dates during the expired period; (2) outline the procedures for processing tax refund requests; and (3) confirm that the tax cannot be retroactively applied to tickets issued during the expired period.

In addition to these issues, there are a number of unanswered questions regarding the application of the tax with respect to ticket exchanges. For now the IRS is simply stating that it “will continue to work with the airline industry to address issues relating to the collection and payment of the taxes involved. Taxpayers do not need to take any action at this time. The IRS will provide further guidance on this issue in the near future.”

###

About BTC
Founded in 1994, the mission of the Business Travel Coalition is to bring transparency to industry and government policies and practices so that the managed travel community can influence issues of strategic importance to their organizations.

About ASTA
The mission of the American Society of Travel Agents (ASTA) is to facilitate the business of selling travel through effective representation, shared knowledge and the enhancement of professionalism. ASTA seeks a retail travel marketplace that is profitable and growing and a rewarding field in which to work, invest and do business.

-

Subscribe to BTC News Wire via email by entering your email address below:

U.S. Trusted Traveler Program Doomed Unless Flaws Are Addressed

2011-07-15T07:52:59Z

PRESS STATEMENT
For Immediate Release

U.S. Trusted Traveler Program Doomed Unless Flaws Are Addressed

July 15, 2011, RADNOR, PA - Business Travel Coalition (BTC) today applauded Transportation Security Administration (TSA) Administrator John Pistole for taking the next steps in relaunching a Trusted Traveler (TT) program. BTC supports positive-profiling of airline passengers. Because of controversies surrounding more aggressive airport security pat-down procedures and full-body imaging machines, recent checkpoint events have shone a bright light on the ineffectiveness and high cost of current aviation system security policy.

Few airline and security industry experts would quarrel with the observation that treating all passengers as equal threats to the aviation system is ineffective and wasteful. “There Must Be A Better Way” has become the new mantra; the TT program has once again been identified as a preferred strategy.

There was Congressional and traveler support for TT after September 11, 2001, and BTC studies since have validated continued support. Moreover, organizations such as the American Society of Travel Agents, Global Business Travel Association, Reason Foundation and U.S. Travel have strongly advocated such a positive-profiling program.

The U.S. Congress in 2001 authorized a TT program to be administered by TSA and financed and implemented by private-sector firms. TSA piloted the program at 5 airports until the end of fiscal year 2005 at which time the private sector became responsible for much of program. The first iteration of the program failed on virtually every level - including an ultimate lack of support from TSA - and abruptly ended in 2009. The program has recently been revived at a handful of airports. However, the initiative will once again be doomed to failure unless economic and operational structural modifications are made.

REQUIRED CHANGES

Member Background Checks
TSA needs to assume from TT vendors the responsibility for managing members’ background checks. Instead of crosschecking members’ names against the national terrorism watch list, more robust criminal history background checks need to be conducted on members, and recertified at regular intervals.

TT Vendor Technology Ownership
It was flawed thinking from the beginning that program vendors would compete for customers and differentiate themselves by implementing innovative screening technologies in security lanes, as was made abundantly clear with the plagued and infamous General Electric shoe scanner. TSA controls an approval process that effectively blocks the kind of innovation-based competition envisioned by early program proponents. Moreover, such a process sets the stage for Congressional oversight wherein in response to queries regarding lack of progress with advanced screening technologies, TSA points fingers at program vendors, and vice versa.

A more effective and cost-efficient structure would be for TSA to own the complete screening technology sourcing budget and process such that (1) transparent accountability would be ensured; (2) a consistent security product would be deployed across the aviation system; and (3) a more strategic view would enable visibility to how new screening technologies could be implemented for the benefit of all airline passengers and leveraged into required uses in other transportation modes.

A TSA-owned screening technology approach would allow TT vendors to fully concentrate on the complex consumer-marketing task of developing a national TT program with millions of members integrated with other federal programs such as Global Entry, or “International TT.”

Member Enrollment Model
A central reason the program in its first iteration only grew to a couple of hundred thousand members, instead of a few million members with sustainable economics, was an incredibly inefficient and high-cost biometric enrollment process that served as a chokepoint for the program and forced it into a tailspin before a national critical mass could be achieved.

Essentially, prospective members had to plan in advance to enroll at participating airports, or program vendors had to ship and provide staff for enrollment kiosks on large corporate campuses. In contrast, what is needed is a strategic partnership with an organization owning a nationwide network of thousands “storefronts” (e.g., FedEx Kinkos) where enrollment kiosks and staff could be efficiently deployed and where prospective TT members could conveniently schedule enrollment appointments.

Never has there been so much support for risk-based transportation security policy. A TT program would enhance national security and improve our economic output through increased business travel and commercial transactions and free scarce economic resources for pursuing terrorists where they sleep.

###

Mitchell is chairman of Business Travel Coalition that seeks to empower the managed travel community to influence issues of strategic importance to their organizations. Mitchell advised Verified Identity Pass, Inc. (CLEAR) and FLO Corporation.

-

Subscribe to BTC News Wire via email by entering your email address below:

Ancillary Airline Fees Survey

2011-06-09T10:44:05Z

Dear Managed Travel Colleague,

A reporter writing for a major international newspaper has asked Business Travel Coalition (BTC) to conduct a survey of travel managers regarding airline ancillary fees as they relate to corporate managed travel. In preparing the survey, I asked travel managers and TMC executives for questions that they would like to see asked.

What we have is a resulting survey that should yield very useful information and insights. The survey can be found at http://www.surveymonkey.com/s/ancillary_fees

I encourage you to take a few minutes to participate; you will receive a lot of value in return and also help the managed travel community as it grapples with ancillary fees.

Kind regards,

Kevin Mitchell
Chairman
Business Travel Coalition

-

Subscribe to BTC News Wire via email by entering your email address below: